TERMS OF USE

A reference to “BIG Rider”, “we”, “us”, or “our” means B.I.G Rider LTD, a company incorporated in England and Wales under company registration number 15903992. Our registered office is at 25 Court Farm Gardens, Manor Green Road, Epsom, KT19 8SL, United Kingdom. Our VAT registration number is 487404564.

IMPORTANT DISCLAIMERS

(A) WE DO NOT PROVIDE VETERINARY, MEDICAL, OR OTHER PROFESSIONAL ADVICE. BIG RIDER IS A DIGITAL TOOL DESIGNED TO HELP USERS ORGANISE AND MANAGE INFORMATION RELATED TO HORSE TRAINING, RIDING SCHEDULES, COMPETITION PREPARATION, AND OVERALL HORSE MANAGEMENT. ANY CONTENT STORED, TRACKED, OR PRODUCED BY THE PLATFORM SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR PROFESSIONAL ADVICE FROM QUALIFIED VETERINARIANS, COACHES, OR OTHER EQUINE PROFESSIONALS.

(B) WE DO NOT WARRANT THAT:

(i) THE PLATFORM OR CONTENT IS FREE OF ERRORS, VIRUSES, OR HARMFUL COMPONENTS;

(ii) ANY INFORMATION GENERATED OR STORED BY THE PLATFORM IS ACCURATE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE;

(iii) THE PLATFORM OR ANY CONTENT CONSTITUTES LEGAL, FINANCIAL, OR MEDICAL ADVICE;

(iv) THE PLATFORM WILL ALWAYS BE AVAILABLE, ACCESSIBLE, OR ERROR-FREE.

(C) USERS REMAIN SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS, INCLUDING THOSE GOVERNING ANIMAL WELFARE, MEDICAL RECORD KEEPING, AND DATA PRIVACY.

(D) FEES FOR SUBSCRIPTION SERVICES ARE PAYABLE IN ADVANCE AND NON-REFUNDABLE. USERS WHO SUBSCRIBE AGREE TO PAY ALL FEES REGARDLESS OF WHETHER THEY ULTIMATELY USE THE PLATFORM.

(E) BIG RIDER DOES NOT GUARANTEE THAT THE PLATFORM IS SUITABLE FOR ALL USERS’ TECHNICAL OR OPERATIONAL REQUIREMENTS. USERS ACCESS THE PLATFORM AT THEIR OWN RISK.

1. DEFINITIONS AND INTERPRETATION

1.1 The following definitions and rules of interpretation shall apply:

• Authorised Users: individuals authorised by the Customer to use the Platform under a valid Subscribed Service.
  
  
• Business Day: any day other than Saturday, Sunday, or a public holiday in England.
  
  
• Customer: any entity or individual who registers for the Platform under a Subscribed Service.
  
  
• Customer Content: content, or materials submitted to the Platform by the Customer or its Authorised Users, including but not limited to:
• photographs and videos;
• voice notes or audio recordings;
• training and performance records;
• veterinary files or animal welfare data;
• journal entries and annotations;
• team communications and shared documents.
  
  
• Customer Data: any information inputted by the Customer or its Authorised Users, including equine health records, veterinary files, training logs, and personal data.
  
  
• Intellectual Property Rights: all rights in patents, copyright, trade marks, design rights, database rights, know-how, and similar rights.
  
  
• Materials: all data, software, text, images, and other materials provided by BIG Rider but excluding Customer Data.
  
  
• Non-BIG Rider Materials: all third-party content or services integrated into the Platform.
  
  
• Permitted Purpose: use of the Platform strictly for:
  
  
  
  • recording, organising, and analysing performance data for horses and riders;
    
    
  • scheduling and tracking training plans and stable management tasks;
    
    
  • maintaining welfare and veterinary records, including medical treatments and vaccinations;
    
    
  • securely storing and sharing equine-related media (photos, videos, voice notes);
    
    
  • collaborating with authorised team members involved in horse training or management.
    
    
• Platform: BIG Rider’s digital platform accessible via mobile app and website at https://big-rider.com.
  
  
• Services: the functionality and support provided by BIG Rider through the Platform.
  
  
• Subscribed Services: services accessible to Customers through either free trials or paid subscriptions, including varied feature sets and storage limits.
  
  
• Subscribed Service Period: the period during which the Customer has an active subscription.
  
  
• Subscription Fees: fees for use of Subscribed Services.
  
  
• BIG Rider Confidential Information: all non-public business information belonging to BIG Rider.
  
  
• VAT: value added tax.
  
  

2. PURPOSE AND SCOPE OF THE PLATFORM

2.1 The BIG Rider Platform is designed to assist equestrian individuals and businesses in managing:

• performance data: training logs, performance results, fitness tracking;
  
  
• stable management: schedules for feeding, mucking out, exercise routines;
  
  
• welfare monitoring: medical history, vaccinations, treatments, rehabilitation notes;
  
  
• team collaboration: multi-user access to shared data; and
  
  
• digital journaling: notes, photos, videos, voice memos related to horse training and events.
  
  

2.2 The Platform is not a substitute for professional veterinary. It provides organisational tools, but the ultimate responsibility for decisions about horse training, care and business practices rests with the Customer.

3. RIGHTS OF USE

3.1 Subject to these Terms, BIG Rider grants the Customer a non-exclusive, non-transferable, limited licence to:

(a) access and use the Platform for the Permitted Purpose; and

(b) store and manage Customer Data for business operations.

3.2 The Customer acknowledges:

• the Platform may not cover every regulatory requirement for animal recordkeeping in all jurisdictions;
  
  
• BIG Rider does not guarantee uninterrupted service; and
  
  
• the Platform’s purpose is to support internal operations and is not to be resold or licensed to third parties outside the Customer’s business structure.
  
  

3.3 Subscription limits:

• plans define permitted storage, the number of users, and usage limits; and
  
  
• additional users can be added for extra fees.
  
  

3.4 The Customer must not:

• copy, sell, sublicense, or distribute the Platform or its Materials beyond what is expressly permitted;
  
  
• reverse engineer or modify the Platform except where required by law; and
  
  
• use the Platform for any illegal or harmful purpose, including animal abuse, fraud, or data breaches.

4. AUTHORISED USE AND USERS

4.1 The Customer agrees to:

• provide accurate details during registration;
  
  
• maintain security over user logins; and
  
  
• inform BIG Rider of unauthorised access or security breaches.
  
  

4.2 BIG Rider reserves the right to suspend or terminate access if:

• a Customer breaches these Terms;
  
  
• usage exceeds agreed limits without upgrade;
  
  
• there is suspicion of fraud, misuse, or illegal activity; and
  
  
• Customer or Authorised User directly or indirectly engages any prohibited activities, including but not limited to, hate speech, harassment, spamming, IP infringement, illegal activity, reverse engineering, scraping, or uploading harmful code.
  
  

4.3 The Customer is responsible for ensuring compliance with these Terms by all Authorised Users.

4.4 The Platform and Services are intended solely for individuals who are at least eighteen (18) years old or who have reached the age of majority in their jurisdiction, whichever is greater. By registering for, accessing, or using the Platform, the Customer represents and warrants that they:

• are at least eighteen (18) years old or the applicable age of majority in their jurisdiction, and the same applies to any Authorised User;
• have full legal capacity and authority to enter into this Agreement; and
• will not permit any Minor to use the Platform through their account.

4.5 BIG Rider does not knowingly collect personal data from individuals under the age of majority in their jurisdiction. If BIG Rider becomes aware that personal data has been collected from a Minor, it will take reasonable steps to delete such data from its systems.

5. CUSTOMER CONTENT

5.1 The Customer retains ownership of all Customer Content.

5.2 The Customer grants BIG Rider a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, and sublicensable licence to:

• host, store, reproduce, display, process, and transmit the Customer Content; and
  
  
• use the Customer Content strictly for the purposes of:
  
  (a) delivering the Platform functionality and Services to the Customer;
  (b) maintaining, improving, and troubleshooting the Platform;
  (c) providing customer support;
  (d) generating anonymised statistical or usage data for internal analytics and development purposes (provided such data is anonymised and aggregated); and
  (e) BIG Rider’s own marketing, promotional, or publicity purposes.

5.3 Subject to 5.2 BIG Rider will not publicly disclose Customer Data unless:

• required by law;
  
  
• with the Customer’s explicit consent.

5.4 The licence granted under clause 5.2 continues for as long as the Customer Content is stored on the Platform and automatically terminates when the Customer deletes such content or terminates their account, subject to:

• technical or legal requirements to retain certain records; or
  
  
• residual copies retained in backup systems (which shall not be used for active business purposes).

6. DATA PROTECTION

6.1 Please visit our Privacy Policy  for details on how we process your data. 

7. CHANGES TO SERVICES AND TERMS

7.1 We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the new terms.

8. FEES

8.1 Subscription Fees are:

• payable in advance;
  
  
• non-refundable;
  
  
• processed via RevenueCat.
  
  

8.2 BIG Rider offers:

• free trials with limited features;
  
  
• paid subscriptions that auto-renew unless cancelled by the Customer.

9. WARRANTIES

9.1 BIG Rider’s Warranties

BIG Rider warrants and represents that:

(a) the Subscribed Services will, in all material respects, perform substantially as described in any relevant published specifications or documentation for the duration of the Subscribed Service Period;and

(b) BIG Rider has the legal right and authority to enter into this Agreement and grant the rights granted to the Customer under this Agreement.

To the maximum extent permitted by law, all warranties, conditions or terms not expressly set out in this Agreement by us, whether express, implied, statutory or otherwise, including without limitation implied warranties of merchantability, fitness for a particular purpose, or non-infringement, are excluded.

9.2 Customer Warranties

The Customer warrants and represents that:

(a) it has the legal right and authority to enter into this Agreement and to use the Platform and Services in accordance with these Terms;

(b) all Customer Data provided to BIG Rider is accurate, complete, and lawful to store and process;

(c) it has obtained all necessary consents and permissions to input, upload, or transmit Customer Data and Customer Content, particularly any personal or sensitive data (including veterinary records) through the Platform;

(d) the use of Customer Data and Customer Content in the manner contemplated by this Agreement does not and will not infringe or misappropriate any third-party rights, including Intellectual Property Rights, privacy rights, or confidentiality obligations;

(e) it owns or has all necessary rights, licences, and permissions to upload and share all Customer Content;

(f) the upload and use of Customer Content via the Platform complies with all applicable laws, including data protection laws, and does not contain harmful, offensive, or unlawful content;

(h) it will comply with all applicable laws and regulations relating to:

• animal welfare, care, and management; and
• privacy and data protection, including securing appropriate consents for the collection, storage, and sharing of personal data;

(i) it shall not:

• use the Platform for unlawful purposes;
• upload, transmit or store any data that is harmful, offensive, defamatory, or otherwise objectionable or illegal; or
• attempt to gain unauthorised access to the Platform or interfere with its operation.

(j) it shall ensure that all Authorised Users comply with these Terms and any additional terms applicable to use of the Platform; and

(k) it shall be fully responsible for:

• the acts and omissions of all Authorised Users as if they were its own acts or omissions; and
• any breaches of this Agreement committed by Authorised Users. 

9.3 Disclaimer for Veterinary and Professional Advice

The Customer acknowledges and agrees that:

(a) BIG Rider does not provide veterinary services or professional medical care;

(b) the Platform is an organisational and data management tool only;

(c) any decisions relating to the care, health, performance, or treatment of horses or any equestrian activities remain the sole responsibility of the Customer and relevant professionals engaged by the Customer; and

(d) the Customer is responsible for verifying any outputs or records generated by the Platform before relying on them for decision-making purposes.

10. LIMITATION OF LIABILITY

10.1 BIG Rider’s aggregate liability is limited to the amount of Subscription Fees paid in the 12 months preceding the relevant claim.

10.2 BIG Rider is not liable for:

• consequential or indirect losses;
  
  
• special, incidental, punitive, exemplary, or consequential damages
  
  
• loss of profits; and /or
  
  
• veterinary decisions made based on Platform data.

10.3 Nothing limits liability for death or personal injury caused by negligence or fraud.

11. INTELLECTUAL PROPERTY

11.1 BIG Rider retains ownership of:

• platform code;
  
  
• designs;
  
  
• Materials; and
  
  
• branding and logos.
  
  

11.2 Customers retain ownership of uploaded data but grant BIG Rider the right to process it for Platform functionality.

13. TERMINATION

13.1 BIG Rider may suspend or terminate access immediately if:

• fees are unpaid;
  
  
• the Customer breaches these Terms; or
  
  
• there’s evidence of unlawful or harmful conduct by a Customer or Authorised User.

14. GOVERNING LAW

These Terms shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. CONTACT

Notices should be sent to:

• B.I.G Rider LTD
  25 Court Farm Gardens, Manor Green Road,
  Epsom, KT19 8SL, United Kingdom
  Email: luke@big-rider.com

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